PublicShikayat is a grievance-management platform for elected offices, municipalities, and any public office that wants to be answerable. Citizens file. Officers respond. Every complaint is tracked — and every office that opts in publishes its register openly.
We didn't build PublicShikayat to chase a market category. We built it because the problem of citizens being heard is older than any of our technologies, and the tools to fix it are finally cheap and ubiquitous enough that nobody has an excuse anymore.
Most public offices have no system of record for the complaints they receive. We built the simplest possible record — every grievance gets a reference number, a status, a department, a timestamp, and a place on a public ledger. Nothing slips between WhatsApp threads and personal inboxes.
A single MP gets thousands of complaints a year. The OSD and field staff deserve a system, not a spreadsheet. PublicShikayat lets a small team handle volume that would otherwise need ten — by routing, templating, and tracking instead of typing.
When somebody walks up to a public office to file a grievance, the worst answer is silence. Every complaint filed through PublicShikayat gets an immediate acknowledgement, a reference number, and updates as the case moves. Always — no matter who the citizen is.
Punjabi, Hindi, voice notes, EPIC voter IDs, photos of the broken streetlight — the way Indians actually communicate. Works on the cheapest phone over patchy 3G. No app to install, no portal to register on. Just the WhatsApp number a constituent already uses to message the MLA.
Each office gets a branded WhatsApp number, a public audit page on its own domain, an admin inbox where every channel — web form, WhatsApp, phone — arrives in one place, and an officer-routing flow that moves cases to the department officer with one tap. The public ledger keeps everyone honest.
Citizens never see a SaaS brand. They see their MP, their MLA, their Mayor — replying fast, filing the case, and updating them as it moves. We sit underneath, doing the boring work that makes the office look responsive.
PublicShikayat is published by Scorpyns Technologies Private Limited, an Indian technology company building products at the intersection of civic infrastructure, education, and journalism. Headquartered in Chandigarh, with a principal office in Patiala, Punjab.
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