The ledger every public office deserves.
Citizens submit. Officers respond. Every complaint tracked from intake to resolution — transparent, audited, answerable. Built for politicians, municipalities, and any office that wants to be seen doing the work.
- Departments
- 0
- Ack SLA
- 0h
- Resolve SLA
- 0d
- Audit trail
- 0%
Most grievances die in a register.
Citizens write. Clerks log. Papers move — or don't. Phones ring. Some complaints reach the right officer. Most are forgotten by lunchtime. The office has no idea what is pending, and the citizen has no way to find out.
The public loses trust. The officer loses accountability. The politician loses votes they should have won.
- UntrackedNo reference number. Citizen has nothing to follow up with.
- UnroutedSits on a desk. Rarely forwarded to the department that can act.
- UnauditedNobody can say, five months later, what was actually done.
- UnseenThe public only ever sees the complaints. Never the resolutions.
Three moves. One audit trail.
Every grievance makes the same journey — from submission to resolution — through the hands of exactly the people who need to see it. Nothing is lost, nothing is off-the-record, and nothing reaches a dead end.
- N° 01Citizen
Submits with a phone number.
Picks a department. Fills the dynamic fields the department needs. Verifies via WhatsApp. Gets a reference number in 48 hours — guaranteed.
Name · Phone · Address · Department fields · Attachments - N° 02Staff
Routes to the right officer.
Reviews in a single inbox. Auto-suggested officers by jurisdiction and department. One click forwards a case with a full file to the exact right desk.
Inbox · Assign · Forward · Notes · Timeline - N° 03Officer
Responds — no login needed.
Receives case via WhatsApp + email with a secure link. Opens it in one tap. Logs action. Citizen gets an update instantly. Office gets accountability.
Tokenised link · Acknowledge · Action · Resolve
Citizen receives a resolution, or an honest reason — with a timestamp and a signature behind it. Nobody has to ask "what happened to my application?" twice.
Twenty departments. One register.
Every grievance picks its department up front. Forms render the exact fields that department needs — FIR number for police, Khasra for Tehsildar, connection number for electricity. No generic textboxes. Your tenant can enable, disable, or add.
- 01PoliceFIR · missing · cyber · station issues
- 02TehsildarLand · khatauni · mutation · revenue
- 03SDM / DCCertificates · licences · disputes
- 04MunicipalGarbage · streetlights · roads · sewer
- 05BDO / PanchayatVillage dev · MGNREGA · panchayat
- 06Water / PHEDSupply · leakage · quality · new line
- 07ElectricityPower · meter · bill · transformer
- 08PWD / RoadsPotholes · bridges · public works
- 09EducationTeachers · meals · infrastructure · fees
- 10HealthPHC · doctor · ambulance · medicines
- 11Food & Civil SuppliesRation · PDS · Annapurna · shop
- 12AgricultureMSP · mandi · fertiliser · crop loss
- 13Social WelfarePension · scholarship · welfare
- 14Central SchemesPM-KISAN · PMJAY · Ujjwala · PMAY
- 15Transport / RTOLicence · RC · challan · permit
- 16ForestCutting · pollution · wildlife
- 17Revenue / StampRegistry · stamp · sub-registrar
- 18LabourWages · EPF · ESI · contract
- 19Women & ChildAnganwadi · maternity · protection
- 20OtherAnything that does not fit
Watch the journey, in real time.
Every grievance crosses four stations. Citizens submit. The office routes. The officer responds. The case closes. Below is what's moving on PublicShikayat right now — anonymised, live, ungated.
A tracker the public can read.
Every tenant gets a public-facing transparency page — anonymised grievance counts by department, by area, by status. No password. Citizens see the office working. Officers see the clock ticking. Media has a data source. The number that matters is the resolution rate.
- Received
- 975
- Resolved
- 767
- Open
- 208
- Avg response
- 13d
- Police226/24891%
- Municipal187/21288%
- Tehsildar138/18774%
- Electricity103/15666%
- Water51/9852%
- Education62/7484%
Dr Amar Singh, MP Fatehgarh Sahib.
The 18th Lok Sabha's highest-attending MP from Punjab runs his constituency grievance register on PublicShikayat. Citizens submit on his site. His office routes to the right officer. Weekly public darbar + the online register work together.
See dramarsingh.comA politician's office should be measurable. This is the tool I wanted ten years ago.
A grievance, dissected.
Every entry on PublicShikayat carries the same skeleton — a human-readable reference, a department route, a complainant, a status and a full audit trail. Each piece is doing real work.
- 01Reference numberTenant prefix · year · sequence. Unique. Citizen quotes this when following up.
- 02DepartmentAuto-routed. Determines which dynamic fields appeared on the form, and which officers can be forwarded to.
- 03ComplainantName + phone (encrypted at rest) + assembly segment. Phone is OTP-verified at submission.
No water supply for 3 days. Pump motor at the panchayat tubewell is not working. About 60 households affected.
Audit trail- Day 0 · 09:14Submitted by citizen
- Day 0 · 09:14Acknowledged · SMS sent
- Day 1 · 11:32Forwarded to JE Water · Raikot
- Day 2 · 16:08Officer logged action taken
- Day 3 · 14:42Resolved
- 04DescriptionFree text from the citizen. Saved verbatim. Searchable in the staff inbox.
- 05Audit trailAppend-only log. Every status change, note, message, forward — by whom, when. Immutable.
- 06OutcomeSLA timer + resolving officer + closure timestamp. Counted in the public tracker.
Any office that answers to someone.
PublicShikayat is built first for Indian political offices — that's where the need is sharpest. But the machinery is generic. Any institution that receives complaints from a public and wants to route them accountably can stand up a tenant in minutes.
- N° 01Political
Members of Parliament & Legislative Assembly
Constituency-scale grievance register.
Run a public darbar plus an online intake. Forward to SHOs, tehsildars, PWD officers with a single click. Prove to voters what you've moved — with numbers.
- N° 02Municipal
Municipal Corporations & Nagar Panchayats
Ward-level citizen services.
Replace the complaint register. Give every ward a tracker. Measure which department is keeping up — and which isn't.
- N° 03Government
District Magistrates & State Departments
Line-of-sight into the grievance pipeline.
A proper dashboard on top of what PG Portal and CPGRAMS leave behind. Track what's with which officer. Close the loop publicly.
- N° 04Private
Corporates, universities, hospitals
Internal grievance pipelines.
Employee, student, and patient grievances routed to the right office with the same machinery. Departments + officers configurable per organisation.
Give your office a line of accountability.
A 30-minute walkthrough, a trial tenant in your constituency, and a quote on a timeline that fits you. No contract, no lock-in. If it's not the right fit, we'll say so.
- Response target
- 24h
- Onboarding
- ≈ 48h
- Contract
- Month-to-month
Prefer email? [email protected]